Transparent Pricing for
Every Lab Size.

Yes, we do have a one-time setup fee that varies depending on your chosen plan and the level of customization required for your laboratory's specific needs. This fee covers initial system configuration, data migration assistance, staff training sessions, and any custom integrations with your existing laboratory software. The exact amount will be discussed during your demo and proposal phase. This investment ensures that EZ LIMS is perfectly tailored to your workflow from day one, maximizing efficiency and reducing implementation challenges.

Yes, we offer a comprehensive 7-days free trial for our Professional plan, allowing you to fully evaluate EZ LIMS in your actual laboratory environment. During the trial, you'll have access to all core . Our implementation team will provide guided setup and training to help you get started quickly. At the end of the trial, you can seamlessly transition to a paid plan without losing any data.

We accept a variety of secure payment methods to make billing as convenient as possible. This includes bank transfers, payment apps like EasyPaisa and JazzCash for local Pakistani clients. While international clients may pay through credit cards (Visa, MasterCard, American Express) and popular digital payment platforms like PayPal. For enterprise clients, we also offer invoicing options with net-30 or net-60 terms.

Data security is our top priority at EZ LIMS. We employ industry-leading security measures including 256-bit SSL encryption for all data transmission, AES-256 encryption for data at rest, and regular security audits. Our systems are hosted on HIPAA-compliant cloud infrastructure with multiple redundancies and automatic backups. We implement role-based access controls, audit trails for all data changes, and comply with international standards like ISO 27001. Your sensitive laboratory data is protected by enterprise-grade firewalls, intrusion detection systems, and 24/7 monitoring. We never share your data with third parties without explicit consent.

Yes, comprehensive training and support are included with all our plans. During implementation, you'll receive personalized training sessions for your staff, including administrators, lab technicians, and managers. We provide detailed user manuals, video tutorials, and an online knowledge base. Ongoing support includes email and phone assistance during business hours, with priority response times for critical issues.

We offer flexible subscription terms with no long-term contracts required. You can cancel your EZ LIMS subscription at any time by contacting our support team. Upon cancellation, you'll retain access to your data for 30 days to allow for data export and transition planning. We don't charge cancellation fees. Many clients choose to pause rather than cancel if they anticipate returning to active use. Our goal is to support your lab's changing needs, whether that means scaling up, down, or taking a break.

EZ LIMS provides transparent usage tracking when you're approaching your plan limits. If you exceed your allocated tests, users, or storage, you'll receive advance warnings via email and in-app notifications. You can then choose to upgrade your plan immediately for continued access, or purchase additional capacity on a pay-as-you-go basis. We don't automatically suspend services for overages; instead, we work with you to ensure uninterrupted lab operations. This flexible approach allows your lab to handle unexpected workload increases without disruption, while giving you control over costs.