Refund Policy

Refund Policy for EZ LIMS

At Divine Solutions, we strive to ensure that our customers are completely satisfied with our products and services, including EZ LIMS. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. Software Licensing and Subscriptions

EZ LIMS is provided as a software service or licensed product. Due to the nature of digital goods and software licenses:

• Monthly Subscriptions: We do not offer refunds for partial months of service. You may cancel your subscription at any time, and access will continue until the end of your current billing cycle.
• Annual Subscriptions: If you cancel an annual subscription within the first 30 days, you may be eligible for a prorated refund for the remaining months, subject to a cancellation fee. After 30 days, no refunds will be issued for annual plans.
• Perpetual Licenses: One-time license fees are generally non-refundable once the software has been installed and activated, as the license key cannot be revoked.

2. Custom Development and Services

For custom development work, implementation services, or training associated with EZ LIMS:

• Deposits: Initial deposits for custom projects are non-refundable as they cover resource allocation and initial planning.
• Milestone Payments: Payments made upon the completion of specific milestones are non-refundable once the milestone has been approved by the client.
• Service Cancellation: If a project is cancelled by the client before completion, the client is responsible for payment for all work completed up to the date of cancellation.

3. Free Trial Period

We may offer a free trial or demo period for EZ LIMS. We strongly encourage all potential customers to utilize this trial period to evaluate the software's suitability for their needs before making a purchase. Refunds will not be granted based on a lack of features that were discoverable during the trial period.

4. Technical Issues

If you experience a critical technical issue that prevents the software from functioning as described, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund. This is determined on a case-by-case basis.

5. Requesting a Refund

To request a refund, please contact our support team at info@divineitsolutions.com with your order details and the reason for the request. We will review your request and respond within 5-7 business days.

6. Changes to this Policy

Divine Solutions reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

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Divine Solutions
7/39 - Lower Mall, Near Fountain House
Lahore, Punjab, Pakistan
Phone: +92-42-37114466, +92-300-4218560
Email: info@divineitsolutions.com